We take great care in producing and packing all artworks. If there is an issue with your order, please contact us as soon as possible so we can assist.
If your artwork arrives damaged or faulty, please email info@thepostmanart.com within 24 hours of delivery. Include clear photographs of the packaging and the artwork so we can assess the issue quickly.
Where a fault or transit damage is confirmed, we will offer an appropriate resolution, which may include a replacement (subject to availability) or store credit.
Please note that made-to-order, framed, custom-sized or commissioned artworks are non-refundable once production has begun, except where items arrive damaged or faulty.
As many works are individually hand-finished, slight variations in colour, texture or detail are part of the artwork and do not constitute defects.
If a return is agreed, items must be returned:
In their original condition
Using the original packaging
With return shipping arranged and covered by the buyer
We recommend using a tracked and insured service for returns.
We are unable to accept responsibility for artworks damaged after delivery due to incorrect handling, installation or display conditions.
Our aim is always to resolve issues promptly and fairly, and we appreciate your cooperation in helping us do so.
THE POSTMAN